HCRS Industries - Accessibility Plan Progress Report
Accessibility Plan Progress Report for HCRS Industries
Reporting Period: June 1, 2025 to May 30, 2026
Date Published: June 1, 2026
Next Review Date: June 1, 2027 [annually for another two years]
Prepared By: Crystal Kinder, Accounts Manager
Introduction
This progress report has been prepared to meet our organization’s obligations the Accessible Canada Act (ACA) and the Accessible Canada Regulations (ACR) in New Brunswick. The purpose of this report is to provide updates on the progress HCRS Industries has made in implementing our Accessibility Plan and improving accessibility for customers, employees, and visitors.
Our organization remains committed to identifying, removing, and preventing barriers to accessibility in our workplace, customer service areas, communications, and daily operations. This report outlines the actions completed to date, areas currently under review, and future accessibility goals.
Progress reports are intended to explain the progress organizations have made in carrying out their accessibility plans and should include updates on feedback received and consultations regarding accessibility improvements.
General
How to provide feedback?
Please send your feedback to Crystal Kinder, our Accounts Manager. You can send your feedback by email, phone or mail using the contact information listed below.
How to request alternate formats?
You can use the contact information listed below to ask us for a copy of our feedback process description, or our progress report in these alternate formats: print, large print, Braille, audio or an electronic format that is compatible with adaptive technology that is intended to assist persons with disabilities. We will provide the format you ask for as soon as possible. Braille and audio formats may take up to 45 days. Print, large print and electronic formats may take up to 20 days.
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Employment Progress Made
During this reporting period, HCRS Industries has continued to support accessible employment practices by:
- Informing applicants that accommodations are available during the hiring process.
- Providing flexibility and reasonable accommodations for employees when required.
- Encouraging respectful and inclusive workplace communication.
- Reviewing workplace policies to identify barriers for employees and job applicants..
- Providing staff with accessibility awareness information and guidance.
Ongoing Commitments
We will continue reviewing workplace accessibility needs and make reasonable accommodations whenever possible to support employees and applicants with disabilities.
Built Environment Progress Made
HCRS Industries has taken the following steps to improve physical accessibility at our facility:
- Maintained clear walkways and entrances free of unnecessary obstacles.
- Put up a handicapped parking sign next to our front entrance.
- Ensured customer service areas remain accessible and easy to navigate.
- Reviewed parking and entrance accessibility for customers and visitors.
- Improved lighting in customer-facing areas to increase visibility and safety.
- Continued monitoring shop floors and walking areas for slip, trip, and mobility hazards.
Due to the nature of a heavy-duty repair facility, certain shop areas contain operational and safety limitations; however, efforts continue to improve accessibility wherever reasonably possible.
Future Actions
- Continue evaluating entrance accessibility and signage visibility.
- Assess additional accessibility improvements during future renovations or upgrades.
- Review accessibility needs annually.
Information and Communication Technologies (ICT) Progress Made
During this reporting period, we have:
- Improved the readability and accessibility of digital communications where feasible.
- Used clearer formatting and larger text in customer-facing documents.
- Increased the use of electronic communication options such as email for invoices, estimates, and customer correspondence.
- Reviewed online content and social media practices to encourage accessible communication.
Future Actions
We will continue working toward improving digital accessibility and ensuring communications are available in accessible formats upon request.
Accessible organizations are encouraged to ensure digital communications follow recognized accessibility standards and use clear, simple language.
Communication (Other Than ICT) Progress Made
HCRS Industries has continued efforts to improve communication accessibility by:
- Communicating with customers in clear and respectful language.
- Offering phone, email, and in-person communication options.
- Providing additional explanations or written information when requested.
- Ensuring staff understand the importance of patience and respectful customer interactions
Future Actions
We will continue reviewing communication methods to ensure customers and employees can access information in ways that meet their needs.
Procurement of Goods, Services, and Facilities Progress Made
When possible, accessibility considerations are included when purchasing equipment, services, or facility upgrades. This includes:
- Vendor Selection: When procuring goods and services, consider accessibility features and select vendors who prioritize inclusive design.
- Selecting products or services that improve usability and accessibility where practical.
- Reviewing customer-area improvements with accessibility in mind.
Future Actions
We will continue reviewing purchasing practices, services, and facility improvements to help ensure accessibility considerations are included wherever reasonably possible and practical for our operations.
Design and Delivery of Programs and Services Progress Made
HCRS Industries has continued providing accessible customer service by:
- Assisting customers who require additional support.
- Welcoming support persons and service animals.
- Responding to customer accessibility concerns on a case-by-case basis.
Future Actions
We will continue identifying ways to improve customer service accessibility and reduce barriers where possible.
Transportation
As a heavy-duty truck and trailer repair facility, HCRS Industries does not provide public transportation services. However, we continue working with customers to provide reasonable accommodations related to vehicle drop-off, pick-up, and customer service access when required.
Feedback
Feedback Received During this reporting period:
- No formal accessibility complaints were received.
- Conducted one in-person questionnaire with a wheelchair-bound customer
Informal feedback from customers and staff continues to be welcomed and reviewed by management.
How Feedback Was Considered
Any accessibility-related feedback received was reviewed internally and considered when evaluating operational improvements and customer service practices.
Consultations
In preparing this progress report, HCRS Industries:
- Reviewed feedback from employees and customers.
- Considered accessibility concerns identified through day-to-day operations.
- Discussed accessibility improvements internally with management and staff.
Organizations are encouraged to consult individuals with disabilities and consider lived experiences when developing accessibility plans and progress reports.
Conclusion
HCRS Industries remains committed to improving accessibility within our workplace and customer service operations. While we recognize there is always more work to be done, we are proud of the progress made to date and will continue taking reasonable steps to identify, remove, and prevent barriers for employees, customers, and visitors.
This progress report will be reviewed and updated in accordance with applicable accessibility planning requirements and organizational needs.
Approval
Michelle Haylock<
CFO
June 1, 2026<