HCRS Industries - Accessibility Plan
Accessibility Statement
HCRS Industries is committed to providing an accessible and inclusive environment for all customers, employees, and visitors. We strive to ensure that our services, communications, and facilities identify, remove, and prevent any barriers to accessibility in compliance with New Brunswick Building Code and all other applicable standards.
Accessible Customer Service
- Train staff to interact and communicate effectively with people with various types of disabilities.
- Ensure safety and emergency information is accessible to all.
- Welcome support persons and service animals.
- Ensure our customer service areas (front counter, waiting room) are accessible.
- Offer alternative formats of communication upon request (i.e. email and/or written documents).
- Provide accessible feedback channels.
Accessible Employment
- Recruitment: Ensure job postings are accessible and indicate that accommodations are available upon request. Conduct fair and accessible recruitment practices.
- Workplace Accommodations: Provide necessary accommodations for employees with disabilities, such as modified workstations or flexible schedules to attend doctor appointments when needed. Willing to develop a return-to-work process for employees who are absent due to a disability.
- Training: Offer accessibility awareness training to all staff to promote an inclusive workplace.
Accessible Building Environment
- Entrances: Ensure at least one main entrance is barrier-free, featuring ramps or level acess, and doorways with a minimum clear width of 850 mm.
- Parking: Provide designated accessible parking spaces as per NB Building Code requirements, with appropriate signage and proximity to entrance.
- Restrooms: Maintain at least one accessible restroom equipped with grab bars, adequate turning space, and accessible fixtures.
- Pathways: Keep all pathways free of obstacles, with a minimum width of 920 mm, and ensure surfaces are stable and slip resistant.
Accessible Information and Communication Technologies (ICT)
- Website: Design and maintain a website that meets standards to ensure digital accessibility.
- Communication Aids: Offer alternative formats for documents and communication upon request, such as large print or electronic formats.
Accessible Communication (Other than ICT)
- Signage: Use clear, high-contrast signage with large fonts to assist individuals with visual impairments.
- Customer Interaction: Train staff to communicate effectively with individuals who have various disabilities, including the use of plain language and the importance of patience.
Accessible Procurement of Goods, Services, and Facilities
- Vendor Selection: When procuring goods and services, consider accessibility features and select vendors who prioritize inclusive design.
- Facility Upgrades: Incorporate accessibility improvements into facility renovation plans, ensuring compliance with current standards.
Design and Delivery of Programs and Services
- Service Accessibility: Ensure that all services are accessible to individuals with disabilities, offering assistance with vehicle drop-off and pick-up if needed.
- Feedback Mechanisms: Provide multiple channels for feedback, such as in-person, phone, mail or email, and respond promptly to accessibility concerns.
Accessible Transportation
- Customer Assistance: Offer assistance to customers with disabilities in accessing transportation services when needed.
Consultations
- Consultations: We will engage with individuals with disabilities, staff, and community organizations to gather input on accessibility barriers and solutions. Feedback will be incorporated into ongoing accessibility planning and improvements.
Feedback
We at HCRS Industries welcome feedback on our accessibility efforts. You can use our feedback process to provide your feedback on:
- Barriers when dealing with our organization.
- How we are doing implementing our accessibility plan.
- How we can remove the barriers that have been identified.
- Our accessibility plan.
- Our feedback process.
Please send your feedback to our Accounts Manager, Crystal Kinder.
Your feedback can be sent in-person, phone, mail or email, using the contact information listed below. You can also send your feedback anonymously, if you would prefer. We will acknowledge receipt of your feedback in the same way we receive it, unless the feedback was provided anonymously.
You can also contact us to ask for a copy of our accessibility plan and our feedback process description in these alternate formats: print, large print, braille, audio or an electronic format that is compatible with adaptive technology intended to assist persons with disabilities. We will provide the format you ask for as soon as possible. Braille and audio formats may take up to 45 days. Print, large print and electronic may take up to 20 days.
We will use the feedback we receive to:
- Measure progress.
- Identify previously unknown barriers.
- Present it to an internal working group and identify next steps, including obtaining additional feedback.
Contact us to share your comments or concerns:
We at HCRS Industries welcome feedback on our accessibility efforts. You can use our feedback process to provide your feedback on: